Uses of Social Media and Computer Technologies for Guest Satisfaction and Recommendation Analysis using Machine Learning in Hotels Industries

Guest loyalty has great effect on their satisfaction as well as it helps to increase the efficiency, and it leads to improved profit and sale of hotel and create positive impact on customers. Loyalty is a long-Term commitment which helps to stand the business in market for a long time and make business successful. Hospitality industry is the one of the fastest and largest job generating and revenue generating industry in among all sectors. In hospitality industry, employees come with the contact with guest either in front of the house (Front Office F and B service) or back of the house (Food Production Housekeeping) and perform their duties in the best professional way. Customer satisfaction is one of the important objectives to sustain the guest loyalty for repetition. In this research primary data was collected and it belongs to empirical research. Data were collected from the UttrakahndGarhwal region and the major cities covered are Mansoori, Dehradun, Rishikesh and Haridwar. The findings of this study are how customer retention/loyalty relates to the recommendation to the others in addition with the overall outlets performance. The study defines the impact of the overall behavioral variables related to F and B outlets in relation to the satisfaction. The research was conducted with the help of online offline filled questionnaires with the population size of 110. The population covered the regular travelers who have visited any of the Hotels and stayed at least for one night. The data was analyzed by using correlation, ANOVAs and T-Test. The study has reflected the Gap in constraint of the data collection and the COVID-19 Government guidelines. © 2022 IEEE.

Analysis of the Customer’s behavior during Covid-19 Pandemic in Banking Sectors

The Covid-19 pandemic has affected the worldwidefinancial system2 and the strict lockdown have changed the whole scenario of the daily live as well as the banking sector. In the modern scenario, utilization of Internet has revolutionized the whole banking system. Customers can bank anytime, anywhere without visiting to the bank. Internet banking helps customers in saving time by completing work at the click of the button. This fast service was more useful when covid-19 pandemic was happen and our society was locked in their room.Although, Internet banking is very convenient and fast, but there are several security issues are arises time to time from customers. Banking establishments have taken numerous measures to make certainprotection measures for his or herclientswhilstappearingdiverse transactions onlinebut fraud is happen.

Climate change, adaptation and gender concernsApproaches and learnings from global and Indian experiences

Climate change is an existential challenge and its impacts are projected to increase in coming times. Adaptation becomes even more imperative more climate vulnerable developing countries. Literature establishes that climate change impacts women differently due to socio-economic factors such as rights, cultural norms, etc. and other intersectional demographic characteristics such as age and location. The COVID-19 pandemic has also differentially impacted women and girls. In the context of climate change, this chapter reviews, analyses and documents gender disproportional impacts due to climate change and how it has exacerbated in times of COVID-19 pandemic. This chapter presents the state of art of gender considerations in international climate agenda, and India’s national policies, projects and local initiatives. Using the primary information from four states of Tamil Nadu, Telangana, Himachal Pradesh, and Punjab who are implementing gender concerns in climate change, this work provides useful approaches and insights into climate change planning through real case examples. While highlighting the importance of three-step approach to gender differentiated risk assessment, gender analysis and gender strategy, it discusses of implementing such approaches into capacity development for implementation of climate adaptation activities and in revision of current states’ action plans on climate change, which gains greater focus for any long term recovery that takes sustainability concerns into account. © 2021 Elsevier Inc.

When and whom should retailers offer price reductions in times of crisis?

Purpose With a decrease in consumer spending during the coronavirus disease 2019 (COVID-19) pandemic, many retailers are offering price reductions to stimulate demand. However, little is known about how consumers perceive such price reductions executed during turbulent times. The authors examine whether the timing of price reductions and individual differences impact consumers' evaluations of the retailers offering such reductions. Design/methodology/approach Using a longitudinal design, the authors inquire into four retailers' motives that consumers may infer from a price decrease at two different times during the COVID-19 crisis. Findings The authors find that the timing of price reductions plays a key role in shaping consumers' inference of retailers' motives. The authors also uncover individual characteristics that affect consumers' inferences. Originality/value This research advances the literature by demonstrating the critical role of timing and individual characteristics in consumers' perceptions of price reductions during times of crisis. The authors findings also provide retailers with actionable insights for their pricing strategies. The findings may be generalizable to other types of crises that may arise in the future.

Comparing Usage in and Between Primary and Secondary Schools for a Blended TEL Portal

Blended learning has risen in primary and secondary schools due the COVID-19 pandemic, and is expected to remain after the pandemic. Despite this, the large majority of research into blended learning has studied university student populations. Thus, this paper seeks to research differences in usage between and in primary and secondary schools. Data were collected from a prototype learning portal, resulting in a dataset of 803 students from 12 schools with 45 teachers. Teachers and students could perform diverse actions on the platform, coded as 19 student features and 6 teacher features. These features were used to perform cluster analysis with k-means clustering on the entire dataset, split between teachers and students. Differences in primary and secondary schools were also analyzed. Clustering on the entire student dataset resulted in two clusters that differed on amounts of learning activities and learning tracks. Primary and secondary school students differed on the amount of learning activities, amount of learning tracks, and ratings of fun. Clustering on teachers resulted in two clusters differing in exploration and personalization. These results might be due to differences implementations of blended learning, where young students begin with simple rotation and complexity in implementation increases with age. These results might also be due to differences in teacher competencies. These results belie the importance of research into blended learning in pre-university education, filling a gap in literature and providing guidelines for coaching and use of multiple learning applications. © 2021, Springer Nature Switzerland AG.

Impact of COVID onCorporate Employees Working from Home in Quality of Life

Purpose and Background: On eleventh March 2020 the global pandemic COVID was declared by WHO. One of the main mode for the transmission of virus could be work related transmission also so, the Government instructed the employees to work from home. As per the data, impactwas notonly in the physical health, mental health but also on quality of life in general.The current survey is being conducted to find the affect in quality of life in corporate employees those working from their home. Methods and material: To assess the impact of working from home on quality of life of corporate employees, the WHOQOL -BREF questionnaire was used.In total 47 sample were collected by means of online survey. Result: All four domains had positive correlation among one another. A strong positive correlation was observed between the physical and psychological domain with r=0.612. It was observed that social domain had highest mean (71.10) and standard deviation (16.83) while the lowest mean and standard deviation was observed in environmental and physical domain respectively. Conclusion: While working from home during pandemic employees had moderate quality of life in all four domains. Males had better scores in physical, psychological and social domains while women had better score in environmental domain.

Prevention of SARS-CoV-2 infection with antioxidants and anti-inflammatory action of indian spices: Light at the end of the tunnel

Today, we are living in the era of Coronavirus Disease-2019 (COVID-19), a pandemic that has affected almost the whole globe. It has rightly been called as the ‘twenty-first-century plague’ which has garnered considerable attention from researchers, pharma companies, policymakers, and media. Though vaccines are being deployed and people are eagerly receiving vaccination;the duration of conferred immunity, the possibility of re-infection of recovered/vaccinated individuals, the consequence of the new mutation in SARS-CoV-2 and its impact and challenge for the efficacy and degree of protection that a potential vaccine could provide is under question. In the absence of any definite answer, people are turning towards natural remedies and spices. India is known globally as the land of spices. Spices like ginger, garlic, black pepper, cardamom, turmeric, clove, cinnamon, etc., are known for their rich aroma, texture, and immunity boosting ingredients. These are rich sources of antioxidants such as flavonoids and alkaloids. The antioxidants present in them, neutralise the free radicals generated inside the body during viral infections and also prevent cellular damage. These exhibit anti-inflammatory activity and have the potential to combat “cytokine storm” in severe COVID-19 infection. Their potential has been realized by the public and has led to a tremendous increase in global demand and consumption. The present review enlists the active ingredients present in important spices and addresses their antioxidants, anti-inflammatory, and anti-viral action. Traditional Indian spices that are not only a cardinal part of the diet but are affordable, easily available can be viewed as the light at the end of the tunnel to combat the current COVID-19 conditions as a preventive measure.

Prevalence of stress level in physiotherapy working profession during covid-19 pandemic

Background-Coronavirus disease COVID-19 become the 5th pandemic disease since 1918 which is reported first in Wuhan, China after that its affect all over the world. In India, it is confirmed January 30, 2020. Professionally, also being challenged during this pandemic as we are moving under pressure in new model which involves re-skilling and redeploying staff for intensive care units, also reconsider of standard approaches for assessment and management. All things persist stress which leads to anxiety and depression. Purpose of the study to analyse the prevalence of perceived stress in physiotherapy profession who’s practicing in hospitals, healthcare centres or rehabilitation centres. Methods-Samples collected from online survey and expected sample size more than 30 clinical physiotherapist who’s working in different setups. Perceived stress scale-10 used under the inclusion and exclusion criteria. Inclusion Criteria-must be clinical therapist working in different setups as hospitals, rehabilitation centres, and multispecialty clinics and exclusion criteria is physiotherapist who working in academic field. Analysis carried out by Microsoft Excel 2007. Conclusion-Analysis found prevalence of perceived stress level 13% high, 68% moderate, and 19% low stress in the total respondent physiotherapist.The high prevalence of moderate perceived stress in clinical physiotherapist population which is lies under 18-29 year of age criteria. Study also depicting male perceiving high stress rather female.

EMPIRICAL EXAMINATION OF THE ADOPTION OF ZOOM SOFTWARE DURING COVID-19 PANDEMIC: ZOOM TAM

The novel corona virus disease 2019 (COVID - 2019) has spread across the globe. The Covid19 pandemic situation has created a necessity of following a social distancing for the well-being of the people. This requirement has actually supported innovative use of technology for conducting virtual meetings/lectures. The purpose of this paper is to develop an integrated model of adoption of Zoom platform by the faculties for conducting the virtual meeting/lectures in education institutes during the current Covid19 pandemic situation. Total 125 responses were collected through google form and this phenomenon is explored by Partial Least Square Structure Equation Modelling (PLS-SEM) in SmartPLS version 3.3.2. Results of the survey were examined to determine the degree to which the technology acceptance model was able to explain the faculties’ acceptance of web-based learning system for conducting classes. The conceptual model for this study was developed on the basis of Technology Acceptance Model (TAM) and two external variables were incorporating in the model. The research results illuminate the factors that explain and predict the faculties’ adoption of Zoom software for conducting online classes in this pandemic era. Total seven hypotheses were found to be significant except one. The findings included that faculties’ adoption of Zoom software for virtual classes influenced by environmental concern of the institute and society in the Covid-19 pandemic time. Environmental concern of the faculties is a stronger predictor of attitude of faculties towards such technology. © 2020. All Rights Reserved.